For Security and Tourism Industry Professionals
Tourism is one of the world’s leading industries and a major economic development tool, and as such, security (crime and terrorism) has a major impact on the tourism and event oriented economies.
Tourists today demand safety and security by well-trained professionals. The hospitality industry’s number one job is to protect its guests. If it fails in this regard, all else become irrelevant. Real security involves training, education, investments in software and the understanding that security is not a simplistic discipline.
Tourism security personnel need continual training and must be flexible enough to adjust their procedure to a constantly changing environment. One of the propositions to note is that as customer service increases, so does tourism security. Security plus service and value for money will become the basis for the 21st century tourism success!
· To be able to recognize and address tourist related security and safety concerns and thus increase business
· To prepare hotel security officers to be tourism promoters for hotel
· To interface with law enforcement in an increasingly more dangerous world
· To demonstrate to the public that your business is interested in their well-being, safety and security
· To be able to change your business strategies in an ever fluid political environment.
· To understand problems and develop specific responses to reduce crimes against tourists in your business.
· To create/reinforce in your employees’ minds about his/her role as a representative of your tourism business
Addressing Crisis Situations
- Travel Warnings – What to do?
- Disaster Recovery: What not to do
One or multi day workshops
optional police or security training
Price range: $10,000 – $155,000
Introduction to risk management principles for tourism surety.
The goal of this section is to emphasize major risk and crisis management techniques. What special needs do park users have and what special challenges do they produce? How can risks be classified and how can risk management be utilized to avoid crises.
To understand how to lessen potential risks.
To develop the methods for the best use of resource allocation
To develop policies that link risk management to good marketing techniques
To distinguish between acts of terrorism, crime and political demonstrations
To develop plans prior to a crisis so as to avoid crises and how to handle crises once they occur.
Issues of crimes and terrorism
This section will explore which are the major tourism crimes and what is the relationship between tourism and terrorism. It teaches the participant how to prepare for these issues and how to develop effective counter strategies.
To understand the various classifications of tourism crimes and what are the effective counter measures.
To understand the reasons why terrorists target tourism centers and how to predict possible terrorist situations.
How to understand the differences between random acts of crime and industry inspired fraud.
To understand how hotels, airports and national icons may become targets for terrorism and what measures can be taken to reassure the public while being sensitive to visitors’ needs.
To distinguish between urban tourism crimes and non-urban/wilderness tourism crimes.
This section provides an understanding of how and why tourists act the way they do and what security personnel need to do in order to deal with these issues.
To understand the use of psychographic modeling for law enforcement
To understand the key sociological/criminological theories and how they impact tourism security.
To understand how to translate theory into policy and practice.
To develop tourism security models which meet the needs of both visitors and the security professional.
Crimes of Distraction and other tourism specific crimes
This section deals with crimes of distraction such as pickpockets, baggage thieves and con artists. It will explore why tourists often are willing victims of these artists and what police can do to stop them. This section will show crime of distraction films of artists and create actual scenarios for police officers.
To explore types of crimes of distraction artists.
To explore why visitors are often willing victims of con artists.
To develop practical plans to fight this form of tourism crimes.
Crisis and Media Management
The goal of this section is to emphasize major crisis management techniques. The section looks at both the classical and social media and speaks about not only how to combat negative publicity but also how to engender positive publicity
To understand how to deal with a crisis once it has occurred.
Developing crisis plans.
Knowing what others are saying about you on social media
Creating positive media spin, words and phrases to use and to avoid
For Hotels & Resorts
Intensive unit and practical training in hotel safety and security
This section is intended to look at over 180 factors that make hotels safe or unsafe. Students in the class should visit local hotels and develop benchmarking and standards of hotel and lodging security.
To develop a standardization for hotel security.
To look at the role of hotel employees in tourism security.
To create benchmarks for hotel security that will make Your Tourism locale a model for tourism.
Issues of hotel crowd control and festivals, and performances
This section deals with event management and issues of crowd control. It will look at safety and security issues dealing with such events as major sporting events to issues of political rallies. Its goal is to provide police with an understanding of why crowds act the way they do, and what can be done to create peaceful places of assembly.
To understand the differences between specific types of crowds
How to develop policing techniques that meet the security needs of specific crowd.
How to handle crowds in tourism areas where there may be a large mixture of different ethnic and linguistic groups.
Issues of aquatic tourism
This distinguishes between different forms of tourism security by aquatic areas including swimming pools, beaches and river frontos
To determine which forms of tourism safety and security apply to specific areas.
How to work with local tourism officials and others to ensure a safe and secure environment for the specific site.
Working with coast guards and life guards in aquatic oriented areas
For Travel Agents
Understanding How to Choose a Place from the Perspective of Security
This section is designed for travel agencies. It takes the agency behind the news and teaches agents how to go beyond the political rhetoric in helping visitors to choose safe and secure destination. It also examines issues of liability and forseeability and how mistakes can end up in court
Learning how to get proper information in an age of media bias
What to do to protect your business so as to prevent law suits
Dealing with political flash-points in tourism.
This section looks at how travel agencies must be aware of potential flashpoints and how they may want to steer their clientele to more secure destinations.
To understand the way tourism partners think and what they want from security professionals.
How to promote tourism security without scaring clients .
To understand conflicts between multiple jurisdiction law enforcement agencies, how to avoid them and how to get beyond them.
For Taxi and Transportation providers
Dealing with issues of personal safety
This section deals with tourists who may become victims of kidnapping/hostage taking and assault. It looks at what tourism policy makers and tourism security experts can do to prevent these crimes. It looks at the special needs of tourists in regards to not becoming victims of kidnapping, sexual and physical assaults.
How not to panic during a robbery or other form of assault
What methodologies to use when the driver is fearful
To develop methodologies in which tourists see safety precautions as part of their travel experience.
How to handle a assaults crisis once the assault has begun.
Dealing with tourist anger and frustration once an assault has occurred.
Courses are meant for executives, and security professionals in tourism’s various component industries thus permitting an understanding of their business’ relationship to tourism security.
A certificate of participation will be issued.
Further certification projects can be discussed.